Call us: 07 4633 1600

FAQs ›

Can I cancel or change an order once I have sent it?

Once your order has been paid for and completed online, it is automatically uploaded, stock items prepared for freight and items for manufacture scheduled for production.  Prior to the freighting of stock items or manufacture of an item, cancellation or changes are usually possible.  Contact us immediately if you need to cancel or change an item.  Charges may also be incurred if fabric has been ordered for manufacture of your specific product.  Always check the PDF of the order carefully before clicking the authorisation box.

How do I order a product online?

Once you have decided on the item you wish to purchase, select the options from the "drop down" menus and the quantity you require.  Click "Add to Cart".  When you have purchased all required items click "View Cart" in the top right of screen.  Follow the prompts and fill-in required information to complete your purchase.

How do I order items not for sale on the Website?

To start, submit our "Get a Quote" Form, "Contact" Form or phone (07) 4633 1600 with details of your requirements.  A Sunset Canvas representative will provide information on pricing, options, timeframe and requirements for the manufacture of your product.  Phone contact may be necessary if additional information is required. 

What happens if I have a problem ordering online?

Having a problem ordering online, phone (07) 4633 1600 and we are happy to take your order by phone.

What is you returns policy?

Please choose carefully as we do not refund if you simply change your mind or make a wrong decision.  Claims of manufacturing faults or delivery of an incorrect item will be honoured if a claim is lodged within seven (7) days of delivery.  Goods must be unused and in new condition.  Sorry we do not refund freight charges on delivery or return of goods.

What payment methods are available for online purchases?

Payment can be made by direct deposit, credit card or Paypal.  

What warranty is there on products?

Sunset Canvas backs our workmanship and products 100%.  We don't offer guarantees with all the fine print, our promise to you is simple, if you have any problems with any of our products, we always work with our clients until the required result is achieved.